To allow Anadrac Services to remotely control your computer, you will need to download and install the Join.Me utility.
Run the downloaded Join.me.exe file
You will get the following on the top of your screen.
You will then need to provide Anadrac Services with the session number. In the example above, its 144-290-409.
When Anadrac Services connects to your session the mouse button will light
up. Click on the mouse button to share control of your computer.
After the maintenance is complete, don't forget to close the session.